Unterstützung

Bevor Sie uns kontaktieren:

• Sehen Sie durch die Hilfe-Datei: Es kann bereits eine Antwort auf Ihre Frage. Hier finden Sie die Hilfe-Datei im selben Inhaltsverzeichnis wie das Programm in Ihrem Startmenü.
• Überprüfen Sie die Version Ihres Produktes. Wenn Sie haben alte Version, gehen Sie bitte zu unserer Download-Seite und installieren Sie die aktuelle Version. For unlocking it you can use your prior Registration Info.

If it doesn't help, you should inform us about the following:

• Ihre Bestellung ID (wenn Sie ein registrierter Benutzer).
• Collection Studio Version (von "Über-Dialog").
• Windows-Version, USA oder international.
• General information about computer' hardware: CPU type and speed, installed memory.
• Full description of the error or fault that occurred, the process that you were doing and the resulting message plus any other information you feel is relevant (as much information as possible to describe the problem).

Send an e-mail to info@collectionstudio.com or fill in Contact Form.

If you have any comments or suggestions for future releases, please don't hesitate to mail them to us info@collectionstudio.com.

Recover Registration Code

If you have lost your registration code or find that your current code can't unlock an upgrade version, then you can have your code sent again by filling in the form below. You should use the same email address with which you originally placed your order. You will receive your registration code within minutes.

If you have changed email addresses or need the code to be sent to a different address, please contact us with your detailed purchase information.